What Our Clients Say

I-Max provides adequate services in sourcing plans which matches our company’s requirements. They could identify and explain the differences between each proposed plan and patiently answered all our queries with case examples.

In addition, they arranged for briefings to educate our team members on coverage, claim processes, etc. I-Max also provides good support when it comes to claiming matters where we encounter difficulties; they are there to guide and offer a helping hand.

With I-Max, we feel clear, secure and confident with our selection. Last but not least, our team members are thankful and appreciate the benefits & coverage that they are enjoying.

Our previous agent has been servicing our group medical insurance for years without an in-depth review of whether the policy is still updated or matches the company’s current needs. In our last renewal cycle, we received a quotation that has way exceeded our budget and decided we need a change. Through a referral, we engaged I-Max as our new EB consultant.

After reviewing our company’s past claim records and understanding our future requirements, I-Max not only helped us to keep the premium within budget, we obtained even better benefits than before. And even more surprising the renewal was done with the SAME insurance company which quoted us a higher price earlier!”

We have two operating entities in Malaysia: one in Kuantan and the other in KL. Previously, our group medical benefits program are handled by two different agents and the service for the KL branch was not satisfactory, often resulting in late billings and outdated member listings. I-Max helped us to standardize the benefits plan across both our entities and improved our claims management process, allowing me to focus on other important matters. In addition, the support staff of I-Max is great and able to provide instant feedback and support throughout our claim inquiries and claim processes.

I-Max has been our trusted advisor for many years. Last year, one of our members contracted with critical illness. I-Max helped us with the claim process, by ensuring timely and adequate payout; and during the renewal cycle, due to the high claim payout, the incumbent insurance company increased our premiums by roughly 20%. After a thorough review, I-Max helped us to switch to another insurance company at no additional costs while maintaining the same benefits. Besides Employee Benefits (“EB”), we also procure other coverage from I-Max such as travel and motor insurance from time to time, dealing with a single point of contact whom I can trust makes life easier for me and my team.